I can't donate! Why?
Apologies for the inconvenience and thank you for your patience.
There could be a few reasons why the donation was unsuccessful:
Weak internet connection - Ensure you have a stable internet connection when you are making the donation
Insufficient funds - Ensure you have sufficient funds in your bank account
Card limit is too low - Check with your bank to increase the limit
Cards without 3D-secure authentication feature - Check with your bank if your card has the feature
Incorrect credentials - Ensure you have keyed in the correct card/bank account number and personal information
Non-Visa or Mastercard Cards - We only accept Visa of Mastercard for now
If everything mentioned above works fine, please try donating again or send us a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information:
Name
Email Address
Chosen Beneficiary
Link to Fundraising Page
Amount
We will be in touch thereafter.
There could be a few reasons why the donation was unsuccessful:
Weak internet connection - Ensure you have a stable internet connection when you are making the donation
Insufficient funds - Ensure you have sufficient funds in your bank account
Card limit is too low - Check with your bank to increase the limit
Cards without 3D-secure authentication feature - Check with your bank if your card has the feature
Incorrect credentials - Ensure you have keyed in the correct card/bank account number and personal information
Non-Visa or Mastercard Cards - We only accept Visa of Mastercard for now
If everything mentioned above works fine, please try donating again or send us a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information:
Name
Email Address
Chosen Beneficiary
Link to Fundraising Page
Amount
We will be in touch thereafter.
Updated on: 24/05/2024
Thank you!