Articles on: For Donors

I can't donate! Why?

Apologies for the inconvenience and thank you for your patience. 


There could be a few reasons why the donation was unsuccessful:


  1. Weak internet connection - Ensure you have a stable internet connection when you are making the donation
  2. Insufficient funds - Ensure you have sufficient funds in your bank account
  3. Card limit is too low - Check with your bank to increase the limit
  4. Cards without 3D-secure authentication feature - Check with your bank if your card has the feature
  5. Incorrect credentials - Ensure you have keyed in the correct card/bank account number and personal information
  6. Non-Visa or Mastercard Cards - We only accept Visa of Mastercard for now


If everything mentioned above works fine, please try donating again or send us a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information:


  1. Name
  2. Email Address
  3. Chosen Beneficiary
  4. Link to Fundraising Page
  5. Amount 


We will be in touch thereafter.

Updated on: 24/05/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!