The donation was deducted from my card or bank account but I did not receive a payment confirmation email/receipt. Why?
Apologies for the inconvenience and thank you for your patience.
The payment confirmation is generated automatically and emailed out immediately after a successful transaction. If not, it might be because of a weak internet connection or technical glitch. Or there might have been a typo when providing your email address.
Please check your email after an hour, and also check your spam folder. If you still haven't received the email, send a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information:
- Name
- Email Address
- Link to Fundraising Page
- Amount
We will be in touch thereafter.
Updated on: 24/05/2024
Thank you!