Why is my donation not showing on the fundraising page?
Apologies for the inconvenience and thank you for your patience.
If you have received an automated payment confirmation email, that means your donation was successful. Don't worry, your donation is safe!
Most of the donations are reflected real-time but if not, it might be because there is delay in notification by our payment processing partners, weak internet connection or technical glitch. Because of the checks and controls we have in place, your donation will be correctly attributed, as we perform regular reconciliations with our payment processing partners. This could take 1-2 working days.
If not, please send a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information:
Name
Email Address
Link to Fundraising Page
Amount
Payment Confirmation Email (attachment)
We will be in touch thereafter.
If you have received an automated payment confirmation email, that means your donation was successful. Don't worry, your donation is safe!
Most of the donations are reflected real-time but if not, it might be because there is delay in notification by our payment processing partners, weak internet connection or technical glitch. Because of the checks and controls we have in place, your donation will be correctly attributed, as we perform regular reconciliations with our payment processing partners. This could take 1-2 working days.
If not, please send a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information:
Name
Email Address
Link to Fundraising Page
Amount
Payment Confirmation Email (attachment)
We will be in touch thereafter.
Updated on: 24/05/2024
Thank you!