Why isn't a donation showing on my fundraising page?

If you know someone has made a donation to your page and it isn't showing, it's most likely that their donation hasn't been processed properly. Please ask them to check they have received a confirmation email from us or possibly an error notification from PayPal (don't forget to check in the Junk folder!). If they have a confirmation email, ask them to make sure they made the donation to your fundraising page (and not to someone else's page or directly to the charity by mistake).

If they have an email confirming their donation was made to your fundraising page and it isn't showing with your other donations, please contact us so we can look into it straight away for you.

Updated on: 24/05/2024