Question 1

How do I cancel my "recurring monthly donation"?

Accepted Answer

Cancelling your monthly donation may put additional pressure on your Beneficiary to seek for new donors. Are you sure you want to cancel?

If yes, please send a reach out to our Helpdesk chat (https://support-simplygiving.crisp.help/en/) or email support@simplygiving.com with the following information:

Name
Email Address
Name of Beneficiary
Amount
Reason for cancelling

We will be in touch thereafter.

Question 2

Can I fundraise for individuals?

Accepted Answer

Yes you can! We welcome you to use our platform to raise funds for your friends, family members or even yourself! Common causes for Personal Fundraising include medical fees, legal bills, supporting a club/church/mosque and contributions to education expenses.

You can start your personal fundraising by going to this link here https://www.simplygiving.com/Home/PersonalFundraising. Once we receive your fundraising registration, we will contact you to request for additional documents and start our verification process. Upon completion of the verification process, we will activate your fundraising account. You will be guided throughout the verification process by our helpful colleagues.

Question 3

Can the donation be remitted to a personal account instead of Charity bank account?

Accepted Answer

If you are fundraising for a personal cause, such as your medical expenses or education, we will activate your fundraising application after completing our verification checks. Funds raised can be remitted to your personal bank account. You can start these campaigns by visiting our Personal Fundraising page here https://www.simplygiving.com/Home/PersonalFundraising.

However if you are fundraising for a charity, the funds will be remitted to the charity's bank account. This is to ensure that the fundraising is secured and transparent. All charities listed on SimplyGiving has already completed our verification process.

Question 4

I live outside of the countries that you service, can I still fundraise for simplygiving.com?

Accepted Answer

Of course you can! You can fundraise for any charity that is listed on our websites, if you want to fundraise for a charity that isn't on our website, all you have to do nominate than and we'd try our best to make that happened for you.There are still hundreds of different nonprofits that is listed with us you can choose from. Good luck & Enjoy!

Here's a link to help you, how to nominate your charity.

Question 5

How do we promote our cause page on SimplyGiving.com?

Accepted Answer

As soon as you are registered, you will receive an email from us with some helpful hints and advice about promoting your page. But before you do anything else, you should go to your page and spend some time adding interesting and engaging content (a banner image, logo, photos, videos, etc.) so it's an attractive and motivating page for your supporters. Work your way through your charity dashboard so you're familiar with all the functions and options and your page is configured perfectly for your requirements. You can even change the URL to something more personal and relevant to your cause (such as your charity name).

When you're happy with your page, you need to start sharing it among all your stakeholders - not just your supporters, but your staff, Board, volunteers, suppliers, anyone who knows your cause! Spend some time thinking about the best way to explain your partnership with us - what are you asking people to do? Donate online? Fundraise? Both? Be clear in your explanation so you have a better chance of success. If you'd like some help on wording, please contact us and we'll work with you to come up with the best communication plan for you.

Every nonprofit will differ in how it fundraises and communicates with supporters, but here are some suggestions for you to consider:

Include a section on SimplyGiving.com on your own charity website (usually in your 'How to support us' section), with a link to your cause page on SimplyGiving.com.

Question 6

How do I delete my form?

Accepted Answer

Have you wrongly created a form? Why delete while you can simply edit the form you created.

But…

If you have decided to remove your form, don't worry you still able to delete it, heres the steps you can follow;

Log in to your account
Click EventsPro on the left side of the admin menu
Choose the Form you want to delete
Click 'MORE' (Green button)
and choose 'DELETE'

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