• How do I cancel my "recurring monthly donation"?

  Cancelling your monthly donation may put additional pressure on your Beneficiary to seek for new donors. Are you sure you want to cancel? If yes, please send a reach out to our Helpdesk chat (https://support-simplygiving.crisp.help/en/) or email support@simplygiving.com with the following information: Name Email Address Name of Beneficiary Amount Reason for cancelling We will be in touch thereafter.Popular

• Why is there a 5% fee on top of my donation?

  This is called DonorPays! To help keep SimplyGiving going, we charge a service fee of 5%. This service fee will go to maintaining and improving our technology and services as well as help us help more people make a difference. At the donation page, we give donors like you an option to top up and pay the fees on behalf of the Beneficiary, ensuring that the Beneficiary receives full benefit of your intended donation. If you do not want to pay the fees on behalf of the Beneficiary, un-tick the oSome readers

• Is it safe and secure to donate with SimplyGiving?

  Absolutely! We take security and your donations very seriously.  Here's why: We only accept credit/debit cards with the 3-D Secure Authentication feature, i.e. Verified by Visa and MasterCard SecureCode;  Our payment processing partners are Level 1 PCI DSS-certified service providers. For more information about PCI, click here; We perform a vigorous verification process before approving any non-profit or social enterprise onto our platform;Some readers

• Can I donate via online banking?

  Yes, but only for donors with a Malaysian bank account.Some readers

• How do I make my donation a recurring one?

  On behalf of the Beneficiary, thank you for deciding to make your donation a monthly one!  To do so, click "Donate" on the fundraising page and tick the following option at the donation page:Some readers

• Can I make an anonymous donation?

  Yes. At the donation page or last bit of the donation process, tick the box which says 'Make my donations anonymous'. Your donation will be reflected as "Anonymous" on the fundraising page with the donation amount.Some readers

• How do I check my donation history?

  Basically, once you have made a donation you will received an email containing details of your donation - this what we call receipt.  Or you can simply go to the page you made your donation to, and you will see your donation on the page pertaining your donation (Name,amount and message), but if you choose to be anonymous, your name will not appeared.Few readers

• What do I do if I've donated to the wrong nonprofit?

  Donations are regularly transferred from SimplyGiving.com to the nonprofits we host on the website. If you accidentally donate to the wrong charity, or enter the wrong donation amount, you'll need to claim a refund for the incorrect donation from the charity itself and then go through the donation process again with the correct nonprofit.Few readers

• I donated to the right beneficiary but it is reflected on the wrong fundraising page. How do I change this?

  Apologies for the inconvenience and thank you for your patience.  Let us change it for you! Send a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information: Name Email Address Donation Confirmation (this is the confirmation email you received after making a donation) Link to the Wrong page  Link to the Correct page We will be in touch thereafter.Few readers

• Do you accept Visa, Mastercard, American Express, JCB, Diners Club, Discover, Maestro or UnionPay cards?

  We currently only accept Visa and Mastercard (Debit and Credit Cards). For non-card payments, we accept PayPal. For Malaysia, we can also accept online banking payments (FPX) and e-wallets such as GRABPay, TouchnGO, Boost, Shopee, etc. Payments can be made in 17 different currencies chosen from the drop down box when you make the donation.Few readers

• How do I get a Tax Exempt Receipt (TER)?

  SimplyGiving is not a tax exempted entity so we do not issue Tax Exemption Receipts (TER).  Except for Hong Kong, TER are issued by the beneficiary of your donations if they are tax-exempted. For donors from Hong Kong, you will receive a tax receipt email from SimplyGiving. We do collect information on behalf of charities in other countries so that they are able to issue the tax receipts to you directly. The information we collect on the charities' behalf are your ID number and address.  YouFew readers

• How do I delete my account?

  We are sorry to see you go!  Send us a Support Ticket via our Helpdesk or email support@simplygiving.com with the following information: Name Email Address Reason for Deleting the Account We will be in touch thereafter.Few readers

• How will I know if my donation is successful?

  You will receive an automated payment confirmation email which will state all the relevant details about your donation. All successful donations will also be reflected on the fundraising page real-time so feel free to check the page.  If you did not receive the automated payment confirmation email and it is not reflected on the fundraising page, please check your card statement or bank account. If your card statement or bank account does not show the transaction within 24 hours then the donatiFew readers

• I made a donation, but meant to leave a message of support - can this be added?

  Yes. We can do that for you! Please send a Support Ticket via our Helpdesk or email hello@simplygiving.com with the following information: Name Email Address Link of Fundraising Page Donation Amount Message We will be in touch thereafter.Few readers

• I can't donate! Why?

  Apologies for the inconvenience and thank you for your patience.  There could be a few reasons why the donation was unsuccessful: Weak internet connection - Ensure you have a stable internet connection when you are making the donation Insufficient funds - Ensure you have sufficient funds in your bank account Card limit is too low - Check with your bank to increase the limit Cards without 3D-secure authentication feature - Check with your bank if your card has the featureFew readers

• Can I make a donation on my Mobile Device?

  Yes, our website is fully mobile optimised so you can view and interact with our pages via your mobile phones, phablets or tablets.  Our website is designed with Responsive Web Theme, which basically means that no matter what device (Mobile, Desktop, Phablets, Tablets) you use, it will automatically provide an optimal viewing experience that would ease scrolling, panning and more boring internet technology jibberjabber and lingo.  Essentially, you can use anything to access our websiteFew readers

• How will I know when or if my donation reaches the Beneficiary?

  Thank you for your concern. It shows how much you care about the Beneficiary! The Beneficiary is notified via email automatically whenever a donation is made so you can be sure that your generosity is not only gratefully received, but acknowledged too.  If your chosen beneficiary is a non-profit or social enterprise, we will remit your donation together with other donations raised during the month (less fees and charges) by the middle of theFew readers

• Can I get a refund?

  SimplyGiving.com will process refunds on donations where technical faults or errors occur. Requests for refunds must be made via lodging a support ticket and within 7 days of the transaction. Refunds of Donations for any other reason, and after 7 days of transaction, are at the sole discretion of the beneficiary and are not the responsibility of SimplyGiving.com. As such, requests must be made directly with the beneficiary in question. Transaction charges for refunds may apply. Here are a fewFew readers

• Why is my donation not showing on the fundraising page?

  Apologies for the inconvenience and thank you for your patience.  If you have received an automated payment confirmation email, that means your donation was successful. Don't worry, your donation is safe! Most of the donations are reflected real-time but if not, it might be because there is delay in notification by our payment processing partners, weak internet connection or technical glitch. Because of the checks and controls we have in place, your donation will be correctly attributed, aFew readers

• The donation was deducted from my card or bank account but I did not receive a payment confirmation email/receipt. Why?

  Apologies for the inconvenience and thank you for your patience.  The payment confirmation is generated automatically and emailed out immediately after a successful transaction. If not, it might be because of a weak internet connection or technical glitch. Or there might have been a typo when providing your email address. Please check your email after an hour, and also check your spam folder. If you still haven't received the email, send a Support Ticket via our Helpdesk or email hello@simplyFew readers

• Does it cost anything to make a donation to a fundraising page?

  That depends!  Our Level 1 PCI DSS-certified payment processing partners charge a 4% fee to ensure your donations are managed safely and to help keep SimplyGiving going, we also charge a service fee of 5%. This service fee will go to maintaining and improving our technology and services as well as help us help more people make a difference. At the donation page, we give donors like you an option to top up and pay the fees on behalf of the Beneficiary, ensuring that the Beneficiary receives fulFew readers

• What is Donor Pays?

  Nonprofits pay a small fee to our service of 5% on the donation. You may notice that the total amount for donors who pay the fees is slightly higher than the donation amount that you choose. This is because donors wish to absorb the service fees applied to the full amount transacted. The full amount transacted is the amount that will show in the email confirmation and the amount that will be charged to your credit card/debit card. On the fundraising page, your intended donation will be disFew readers

• Do you accept international donations?

  Yes, we accept donations from all around the world.  In fact, we accept donations in 17 currencies: AUD, GBP, CAD, CNY, EUR, HKD, IDR, JPY, MYR, PHP, SGD, ZAR, KRW, TWD, THB, AED and USDFew readers